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View My Requests

Customers can track their Requests in one or both of the following ways, depending on the system configuration:

• BMC FootPrints Service Core Interface—Users can view, search, and report on their requests when logged in to BMC FootPrints Service Core.
• Email—Users automatically receive email notification when a Request is submitted, worked on, and closed.

To view your Requests:

1. Click the  View My Requests button on the Homepage, or click View Mine under the Requests heading on the BMC FootPrints Service Core Toolbar.
2. The main frame displays a list of all of your current and past Requests.
3. To view only your active Requests, click the Active link.
4. To view closed Requests, click the Closed link.
5. To view the details of a Request, click the Title.  The latest information on the Request, including notes added by internal Agents, is displayed.
6. To view the Requests for your Organizational Unit, select View Company or View Department on the BMC FootPrints Service Core Toolbar under Requests.  This option is only available if enabled by the Workspace Administrator.