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Customer Self Service

The BMC FootPrints Service Core Customer Self-service option is designed to allow employee and external customers use the extensive self-help features BMC FootPrints Service Core.  These features including searching the Knowledge Base, submitting and tracking Requests, and much more.

Customer Self Service Topics

• Customer Types
• Customer Login
• Getting Help
• Customer Homepage
• Working with Requests
• Global Issues
• Knowledge Base
• Reports
• Other Customer User Types
• Other Customer Options
  • Workspace Info
  • Instant Talk for Customers
  • Workspaces
  • Logout
  • Customer Service Portal
• Social Media

Note on Administration

This chapter focuses on the various user options for customers.  For information on creating and managing customers, administrators should refer to the chapter on Workspace Administration.