Open topic with navigation

Read KB/Requests Users

Read KB/Requests customers can view and search the Knowledge Base for Solutions and can check the status of their Requests, which were either submitted by an Agent or via email.

Read KB/Requests customers log into BMC FootPrints Service Core the same way as Read/Submit and Read/Submit/Edit customers.  They can have either shared or unique IDs and passwords.  After logging in, the BMC FootPrints Service Core Homepage is slightly different from the BMC FootPrints Service Core Homepage displayed for customers with other roles.

Take note of the limited set of options on the BMC FootPrints Service Core Toolbar.

The options in the Toolbar for a Customer Read Only user are:

• Home—Go to your BMC FootPrints Service Core Homepage.
• Requests
• View Mine—Display all of your Requests.
• View Organization (optional)—Display Requests for your Organizational Unit (Company, Department, etc.)  This option only appears when configured by the FootPrints Service Core administrator.
• Search—Search your Requests.
• Knowledge Base
• FAQ—Find Solutions to Frequently Asked Questions
• View All—View all Solutions.
• Search—Search Solutions.
• Reports
• Pre-Defined—Access reports created by the BMC FootPrints Service Core administrator.
• Advanced—Create your own report.
• Instant Talk—Chat with an available Agent (if the option is enabled).
• Change Workspace—Access another Workspace (only available if the customer is a member of multiple Workspaces).
• Help—Get help using BMC FootPrints Service Core.
• Logout—End your BMC FootPrints Service Core session.