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Pre-Defined Reports

Pre-defined reports are reports on Issues or Solutions that are saved and named as public reports by BMC FootPrints Service Core internal users.  The internal user creates a new report, choosing report criteria and formatting options, and then saves it as a public report.  The names of these reports appear in the Pre-defined Reports drop-down list available to customers.  Each time a saved public report is run by a customer, it returns the latest matching Issues or Solutions.

The following reports are available:

• My Active Requests—This report provides a synopsis of all the Issues you have submitted that have not been closed.
• My Organization—If an Address Book field has been designated as an Organizational Unit, and you have permission to create reports based on the Organizational Unit, this report provides a synopsis of all the Issues related to your organization.
• All Public Solutions—This report provides a synopsis of all the FootPrints Service Core public solutions in the Knowledge Base.

To run a Pre-defined Report:

1. Click on Pre-Defined under the Reports heading on the BMC FootPrints Service Core Customer Toolbar.
2. Select the report from the drop-down box.
3. Click GO.  The results of the report are displayed in a new browser window.

To print a report, refer to Saving and Printing Report Data.