BMC FootPrints Service Core Mobile and Sync Overview

The BMC FootPrints Mobile add-on module combines real-time, dynamic access to BMC FootPrints Sync via a web browser with BMC FootPrints Sync functionality for calendar, task, and contact synchronization.

BMC FootPrints Mobile offers Agents “service desk on the go” from mobile devices like the iPhone, Android, and Blackberry running Windows Mobile. Agents can manage their assignments, search the knowledge base, and look up contacts right from the mobile browser.

Access to BMC FootPrints Service Core via mobile is via web browser. BMC FootPrints Mobile supports the following mobile devices:

Rim Blackberry 9630 series (Tour)
Apple iPhone 3G, 3GS, and 4
HTC Desire Bravo, Desire A8181 on Android 2.2

Because of the screen limitations of mobile devices versus full-size computers, you should take a moment to familiarize yourself with what can be seen and what cannot.

The initial page of BMC FootPrints Mobile displays a set of links. These links display at the bottom of every page:

Workspace Home—Displays the homepage. Users can click links to view Issue details or edit Issues from the homepage.

Search—Displays the BMC FootPrints Service Core Quick Search where you can search by Keyword, Title, or Number. For Keyword or Title, enter the word or phrase that you want to find. For Number, enter the Issue number. To search for multiple Issue numbers, separate the numbers with commas, e.g., 5,22,165.

Change Workspace—Displays a drop-down field in which you can select the workspace you want to view. Only workspaces to which you have access display.

Create Issue—Opens the Create Issue page.

Select Contact—Searches the Address Book for contacts and displays them in the Contact Information section of a Create Issue page.

Logout—Logs you out of BMC FootPrints Service Core.

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