Knowledge Base Search Options

Solutions can easily be searched and reported on in BMC FootPrints Service Core. Options include:

Keyword Search —Search the Knowledge Base for the current Workspace by keyword.
Keyword Search of External Knowledge Bases—Submit your keyword search to external Knowledge Bases.
Advanced Search —Search using a combination of criteria.
FAQs —View the FAQ categories created by the Workspace Administrator.
Report on Solutions—Create a custom formatted report of the Knowledge Base.
Cross-Workspace Report of Knowledge Base —Get a report of Solutions from multiple Workspaces (must be a member of those Workspaces or a System Administrator).