The Knowledge Base is a place to record, organize, and manage important information for a BMC FootPrints Service Core Workspace. This can include, but is not limited to: Solutions to common problems, answers to frequently asked questions, patches, and documents. By using the BMC FootPrints Service Core Knowledge Base feature, you can turn the past experiences of individual customers and Agents into a database of Solutions for users to search. This can assist Agents in finding quicker resolutions to recurring problems and in empowering customers to find the answers to their questions without submitting a Request.
Topics in this section include: