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File Attachment Restrictions

You can set maximum sizes for file attachments in BMC FootPrints Service Core. This applies to attachments linked to Issues from the web interface and submitted via email.  The options are:

• Size Limits—Limit the size of attachments and the directory:
• Maximum size of each attachment in bytes.  
• Maximum size of the BMC FootPrints Service Core Attachment Directory in bytes.  
• Type Restrictions—Restrict file types.
• Allow only—Only allows files of this type.
• Don't allow—Allow files of any type except those listed.
• Files with the following extensions—Enter the file extensions that are to be allowed or excluded.  Separate the extensions by commas, as in the following example: txt,html,pdf.

Note

If an image type (such as .png or .bmp) is restricted from file attachments, it is also restricted from being pasted intot he Description section of an issue.

Change Location of File Attachments Directory

To change the location of the file attachments directory:

1. Stop the web server for BMC FootPrints Service Core so that no updates can take place on the attachments directory during this process.
2. Copy or move the files to a new location for the attachments directory that is both readable and writable from BMC FootPrints Service Core (we recommend a directory created for this purpose called: /usr/local/footprintsservicecore_3000/Attachments). Make sure when copying the files that the entire directory structure is copied.  Everything you see inside the directory /usr/local/footprintsservicecore_3000/html/tmp/Attachments should be inside your new directory.
3. Restart the web server for BMC FootPrints Service Core.
4. Select Administration | System | File Attachments from the BMC FootPrints Service Core Toolbar.
5. Scroll down to the Change Attachments Directory Location section.
6. Enter the full path to new attachments directory on the BMC FootPrints Service Core server.
7. Enter your password and click the Save button.