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Default Email Address for Internal and External Users
In , email notifications to internal and external users are
handled differently:
- Internal Users—By default,
the email address entered when
the user was created on the Add
User screen is used for email notification for the user.
Two additional email addresses can be defined for pager and other
wireless services on the Edit
Agent page (or on the user's My
Preferences page). Users can change their default email address
or choose to have mail sent to more than one address on the My
Preferences page as well.
- Customers—Outgoing email
to customers on their own Requests uses the Email
address field defined in the Address Book. This field is mandatory
if customers are to receive email and must be of type Email.
Customers receive updates regarding their Requests automatically, based
on the rules defined by the Workspace Administrator.