BMC FootPrints Service Core supports email notification for both technical Agent/administrator users and external customer users. Notification emails are passed directly to your SMTP mail server (defined during BMC FootPrints Service Core installation). To change your SMTP server name, select Administration | System |Features | Mail from the BMC FootPrints Service Core Toolbar.
The Workspace Administrator can control the contents of notification email sent by BMC FootPrints Service Core. Different templates can be configured for internal users, customers, and CCs. Rules defining when email is sent can also be configured. One feature of BMC FootPrints Service Core is the ability to define content (templates) for email notifications based on the status of Issues.
Email notification is configured per Workspace. To set up email for a Workspace, select Administration | Workspace | General | Mail Preferences from the BMC FootPrints Service Core Toolbar. In addition, some system-wide preferences can be set for email notification.
The following options are covered in this topic:
Workspace Email Notification Preferences
System Email Notification Preferences