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Debug Manager

System debugging options can be enabled and disabled here for help in troubleshooting system errors.  The Debug Manager also makes it easier for the BMC Support team to help you determine the cause of a problem.  

Enabling debugging may affect system performance and in some cases outputs additional information to the screen.

To enable the debugging option, click the check box in the Enabled column for the feature you'd like to debug.  For some of the options, you can also specify additional criteria, e.g., for specific Agents or Perl files.  The options appearing in the list are determined by the add-ons you have purchased and by your specific configuration.

The options for debugging include:

• General Options
  • Don't show debugging pop-up on login
  • Show passwords in debug files
• System Debugging
  • Script Logging
  • Sub Logging
  • Script Debugging
  • Show language labels
• Feature Debugging
• BMC FootPrints Asset Core
  • Asset Management - Proxy
  • Asset Management - Microsoft System Center Configuration Manager/SMS
  • Change Manager
  • Auto-Run report
  • Email
  • Homepage and Report Queries
  • Instant Talk
  • Address Book Search
  • LDAP
  • Load - (FootPrints Service Core Address Book)
  • Load - Issue
  • Login - General
  • Login - Duplicate Licenses
  • User Roles
  • FootPrints Sync

• Report Debugging
  • Flashboard
  • Turn Around
  • Received Vs Closed
  • First Contact Resolution
  • Resolution Rate
  • History

• Check this box to delete all files in "C:\<FP_instance>\etc\debugging" directory upon pressing "GO"—Check this box to clear any debugging files that may exist from previous debugging efforts.  This allows you to start with fresh files and avoid confusion with previous files.

When you have selected the debugging options you wish to turn on, click Save to save your changes.