Calendar and Scheduling

The BMC FootPrints Service Core Calendar is a web-based calendaring system fully integrated with BMC FootPrints Service Core issue tracking and customer problem management. Agents and administrators can track personal and Workspace-wide appointments, schedule meetings, jobs, and more. Calendar appointments can be linked to BMC FootPrints Service Core issues. Recurring appointments can be created that automatically create new Issues when the next recurrence occurs. Appointments can be synchronized with an external calendar via email and appointments made in the external calendar can also be synchronized in the BMC FootPrints Service Core calendar. Work schedules can be defined for the Workspace and for individual Agents, including regular work hours, holidays, vacations, and sick leave, reducing conflicts when scheduling work.

There are three options for the BMC FootPrints Service Core calendar system:

Workspace—The Workspace Calendar can be used to track appointments for all Agents and Teams for a BMC FootPrints Service Core Workspace. Each Workspace has its own calendar.
Personal—Each Agent/administrator in BMC FootPrints Service Core has a personal Calendar. This is a place to add both personal appointments and work-related appointments. The personal Calendar remains constant throughout all Workspaces for a user.
Availability—Each Agent/administrator can have an availability schedule defined for them, minimizing conflicts when work appointments are scheduled. Availability can be linked to date/time fields in an issue.

NOTE

Two-way synchronization of appointments requires the BMC FootPrints Mobile add-on module. Refer to BMC FootPrints Mobile for details on how to administer this feature.

The following topics cover the different aspects of the Calendar:

The following topics cover the different aspects of Availability Scheduling:

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