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Built-in Queues

The Display drop-down field on the Homepage contains a number of built-in queues.  When selected, the Homepage list is updated with the results.  To refresh the current list, click Refresh.

NOTE

Under Preferences on the BMC FootPrints Service Core Toolbar, the Agent can customize which lists are displayed in the drop-down in the main window of the Homepage.

Built-in queues:

• My Assignments—The most recent active Issues assigned to you.  Shown by default.
• Team Assignments—Active Issues for your Team (only displayed if you belong to a Team).
• My Assignments and Requests—Active Issues assigned to you and unassigned Requests from customers.
• My Active Approvals—Lists all Issues for which the Agent is an approver, the Agent may or may not have yet voted, and voting has not been completed.  (Applies to Change Manager approvers only.)
• My Active Approvals and Assignments—Lists all Issues for which the Agent is an approver, the Agent may or may not have yet voted, and voting has not been completed, as well as the Agent’s assignments in the current workspace.  (Applies to Change Manager approvers only.)
• My Vote Required—Lists all Issues for which the Agent is an approver, the Agent has not yet voted, and voting has not been completed.  (Applies to Change Manager approvers only.)
• My Vote Required and Assignments— Lists all Issues for which the Agent is an approver, the Agent has not yet voted, and voting has not been completed, as well as the Agent’s assignments in the current workspace.  (Applies to Change Manager approvers only.)
• My Assignments in All Workspaces—Active Issues assigned to you in all Workspaces (only displayed if you belong to multiple Workspaces).
• All Issues—All Issues in the Workspace database (only available if you have rights to see all Issues in the Workspace; otherwise, it displays only Issues you have rights to see).
• Global Issues—All active Global Issues for the Workspace.
• Deleted Issues—Deleted Issues (administrators only).
• Requests—Requests submitted by Customers (see below).
• Knowledge Base—Displays Solutions from the Knowledge Base.
  • Internal Solutions—All internal (more technical) Solutions.
  • Public Solutions—All public (end-user) Solutions.
  • Public Solutions in all Workspaces—All Public Solutions from all Workspaces to which you belong.
  • Internal Pending Solutions—Internal Solutions pending approval before they are published (only displays if you are an approver or you have a pending solution waiting for approval).
  • Public Pending Solutions—Public Solutions pending approval before they are published (only displays if you are an approver or you have a pending solution waiting for approval).