Basic Search

The Keyword Search (also called "Basic Search") is available by clicking Basic Search from the FAQ page.

NOTE

Refer to this Knowledge Base article for details on the behavior of the keyword search function.

To perform a keyword search:

  1. Enter the word or phrase for which to search.
  2. Select a Knowledge Base from the drop-down box (for example, FootPrints Service Core Public Knowledge Base).

Note

Customers do not have this option.

  1. Click GO.  BMC FootPrints Service Core searches all fields for the keyword (including Title, Description, and Workspace fields).
  2. A list of matching Solutions is displayed in the main frame or in the pop-up window if you are searching from an Issue page. Click a Solution to see the Details.

 

 

 

 

You are here: Chapter 8: Using BMC FootPrints Service Core > Customer Self Service > Knowledge Base > Basic Search