About Agents

Agents are the standard, default users of BMC FootPrints Service Core. These users can potentially create Issues, be assigned to Issues, search and add to the Knowledge Base, run Reports, and more. The term "Agent" is used to refer to both a type of license and to a specific, built-in user role. These properties and other features of Agents are explained in the topics below.

Agent User Types —Explains the different types of Agents.
Add Agents —Add new Agents and existing Agents from other workspaces to the current workspace.
Editing Agents
Edit Agent —Change a user's Role, password, etc.
Delete Agent —Remove the user from the current workspace.
Billing Rates —Define multiple billing rates for the user to be used in conjunction with the Time Tracking feature.
Change to Customer —Make the Agent user a Customer in the current workspace.

You are here: Chapter 7: Configuration and Administration > Workspace Administration > Users & Roles > About Agents