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Edit Agent User

The Edit Agents page includes options to edit a user’s permission level, billing rate, password, etc.  In addition, individual users can change many of their own preferences from the Preferences screen.

1. Select Administration | Workspace on the BMC FootPrints Service Core Toolbar, then select  Edit Agents from the main frame in the Users & Roles section.
2. Select the user from the Users drop-down list, which displays a list of all users in the workspace.
3. Click   GO.
4. An Edit User page is displayed, with options as follows:
5. User Role—Select a new role for the user for the current Workspace and specify the type of license the Agent is to use.
6. Billing Rate—Optionally assign the user one or more hourly billing rates or edit existing rates (refer to Billing Rates for complete details on editing this portion of the page).
7. Agent Preferences—These options can also be changed by the Agent on the Preferences page.

• Name—Change the user's display name (does not affect the user ID).  Replace the current name in the text box.
• Authentication—If the System Administrator has defined two authentication methods, you can change the method the agent uses to log into BMC FootPrints Service Core.
• Password—Change the user's BMC FootPrints Service Core password.  The password must be entered twice. If you hover the mouse over the word "Password", the Password complexity rulesRules that govern the mandatory characteristics of passwords for FootPrints authentication. Rules are optionally set by the System Administrator. Rules can be configured to govern the length of a password (minimum and maximum number of characters), whether letters and/or numbers and/or punctuation characters are required, and case sensitivity. are displayed. Passwords must conform to the password complexity rules.
• Primary Email Address—Change the user's email address for BMC FootPrints Service Core email notification. The option must be checked to receive email.
• Pager Email Address (optional)—Optionally enter a separate email address for a pager.  This address can be used for escalation notification.  Check this option to receive regular notification email at this address.
• Wireless Email Address (optional)—Optionally enter a separate email address for a wireless device.  This address can be used for escalation notification.  Check this option to receive regular notification email at this address.
• Supervisor (optional)—Optionally designate a supervisor to whom the Agent reports.
• Default Workspace—If the user is a member of more than one workspace, change the default workspace that is displayed when logging in to BMC FootPrints Service Core.  To change the default workspace, choose from the drop-down box.
• User's Local Time Zone (optional)—Optionally enter a time zone specific to the user.
• Date Format (optional)—Optionally enter a date format for this user.
• Preferred Language (optional)—Optionally enter a preferred language for this user.
• Unlock Account—If an agent has been locked out of his or her account, a checkbox may be displayed to allow the workspace administrator to override the lockout. Check the checkbox to override the lockout, which allows the agent to once again log in to BMC FootPrints Service Core. While locked out, an agent cannot log in to BMC FootPrints Service Core, but can create or edit an issue via email.

5. Enter your administrator password and click Save.