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Broadcast an Issue to Social Media

Agents can broadcast individual Issues from the Assignees and Notifications tab/section on the Create Issue and Edit Issue pages.

The instructions below describe how to broadcast an Issue to social media (Facebook and Twitter).

Notes:

• Users will be able to view the first 2,048 characters of the Issue description on the Facebook post and 140 characters on the Twitter post.
• Users will only be able to view Issue details once they access BMC FootPrints Service Core from Facebook if they are Global Issues or if they have rights to view the Issue. For more information, see Creating Global Issues.

• If the BMC FootPrints Mobile license has been applied to your BMC FootPrints Service Core installation, customers will not be able to view Issue details in BMC FootPrints Service Core from mobile devices when clicking the BMC FootPrints Service Core links in social media posts. More more information on BMC BMC FootPrints Service Core Mobile, see Mobile Options.

Prerequisite

Your user role (e.g., Agent) needs permissions set up by the System or Workspace Administrator before you can broadcast Issues to social media. See Broadcasting Issues to Social Media (Overview).

1. Select the Assignees and Notifications tab/section on the Create Issue or Edit Issue page.

2. Select the Social Media Broadcast checkbox in the Send Email to section.
3. Click the Save button.
   The Issuewill be broadcast the next time the BMC FootPrints Service Corescheduler runs (approximately every three minutes).