Sample Time Tracking Report

This report returns year-to-date Time Tracking data for the year of 2012 for a specific company:

Enter title “Widget Support Team - Time Spent in 2012 YTD”.
Select “All Users” from user list.
Report on Issues after 1 1 2012.
Select all Statuses.
Click “GO”.

A report is returned that includes:

Workspace Name
Total number of Issues reported
Total time spent by all team members in 2012 as of today’s date
Average time spent by Agents on these Issues
Total cost of work for department (based on hourly rate)
Average cost per Issue
A breakdown of each Issue

The time tracking report can be saved or printed right from the browser window. If the text file option is chosen, a Windows “Save As” dialog box will appear.