Issue History

An audit trail of all actions performed on an Issue can be viewed from the Details page of the Issue in the History section.

There are links at the top of the History section for:

Complete History—All activity of the Issue.
Issue History—Actions performed on the Issue by all users and automatically by the system.
Email History—All email activity for the Issue.

The following information is maintained for each entry in the History:

Date—The date the action was performed.
Time—The time the action was performed.
User—The user who performed the action. If the action was performed by the system automatically, the escalation rule is listed here.
Action—The action performed on the Issue, i.e. "Changed Status", "Changed Priority", "Updated Description", etc. The Action column includes initial settings for all BMC FootPrints Service Core Issue fields. The Action column describes any changes made to fields in subsequent history entries.
Email type—For email actions, the type of mail (incoming update or outgoing email notification) is displayed and the user who made the update or received the notification.

Notes on History