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Field Mapping in Salesnet

BMC FootPrints Service Core CRM Bridge can work with different field types in contact records in Salesnet, but there are some considerations when using something other than a character field:

• Character fields—Most built-in fields in Salesnet are character fields, which work well with the BMC FootPrints Service Core CRM Bridge, both in displaying the field value and searching the field.
• Integer and float fields—Custom integer and float fields in Salesnet map correctly for both displaying and searching.  You must be careful that the BMC FootPrints Service Core field type matches the field type in Salesnet.
• Date fields—Salesnet—Date fields in Salesnet should be created as INT fields in BMC FootPrints Service Core, due to the method used in Salesnet to search on Date fields. If this is done, both search and display of date fields work correctly.

• Dropdown fields—Dropdown fields in the Salesnet contact list are not supported at this time.

Note

When a field is created in BMC FootPrints Service Core for use by the CRM bridge, that field is available subsequently if the Workspace is converted to using the BMC FootPrints Service Core Address Book.