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Field Mapping in Salesforce.com

BMC FootPrints Service Core CRM Bridge can work with different field types in contact records in Salesforce.com, but there are some considerations when using something other than a character field:

• Character fields—Most built-in fields in Salesforce.com are character fields, which work well with the BMC FootPrints Service Core CRM Bridge, both in displaying the field value and searching the field.
• Integer and float fields—Custom integer and float fields in Salesforce.com map correctly for both displaying and searching.  You must be careful that the FootPrints Service Core field type matches the field type in Salesforce.com.
• Date fields—Date fields should be created as character fields in BMC FootPrints Service Core.  When this is done, both display and search of these fields work correctly.

• Drop-down fields—Drop-down fields in the Salesforce.com contact list should be mapped to the equivalent drop-down field in BMC FootPrints Service Core, with the same drop-down choices.

Note

When a field is created in BMC FootPrints Service Core for use by the CRM bridge, that field is available subsequently if the Workspace is converted to using the BMC FootPrints Service Core Address Book.