The BMC FootPrints Service Core Dynamic SQL Address Book Link feature retrieves contact data dynamically from supported contact databases for the Address Book via ODBC. Open DataBase Connectivity, or ODBC, is a standard relational database access method developed by Microsoft Corporation. The goal of ODBC is to make it possible to access any data from any application, regardless of which database management system (DBMS) is handling the data. BMC FootPrints Service Core harnesses this power by providing access to existing ODBC-compliant contact data without requiring that the records be loaded into a separate BMC FootPrints Service Core Address Book. The supported ODBC-compliant databases include Oracle, SQL Server, Access, MySQL, and DB2.
Note
If a customer process has an Access database open, BMC FootPrints Service Core may not be able to read that Access database until the customer process closes. If you encounter this situation, check the permissions for the folder in which the database (.mdb) file is located and make sure that the folder is enabled for read and write permissions for everyone. When the folder is enabled with read and write permissions for everyone, the database should be available to BMC FootPrints Service Core and the customer process at the same time.
BMC FootPrints Service Core dynamically accesses the outside database for contact information in the Address Book. This feature is an optional add-on module and must be activated on your BMC FootPrints Service Core server for the option to appear. Please contact your BMC salesperson or reseller if you would like to purchase this option.
Note
This feature is part of the Dynamic SQL Database Link add-on module and must be licensed. Please contact your salesperson for more information on obtaining a license to enable this feature.
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