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Delete Agent Preference Template or Templates
Delete a Single Agent Preference Template
To delete a Agent Preferences Template:
- Select Administration | Workspace from the Toolbar. The Workspace Administration page is displayed in the main frame.
- Select Agent Preferences Templates under the Roles heading in the main frame. The Agent Preferences Templates page is displayed in the main frame.
- Select a template to delete from the Templates List drop-down in the Create/edit Templates section of the main frame.
- Enter your password in the Password field.
- Click the Delete button.
Delete All Agent Preference Templates
To delete all of the Agent Preferences Templates simultaneously:
- Select Administration | Workspace from the Toolbar. The Workspace Administration page is displayed in the main frame.
- Select Agent Preferences Templates under the Roles heading in the main frame. The Agent Preferences Templates page is displayed in the main frame.
- At the bottom of the page, enter your password in the Delete All Templates section, then click the Save button. A confirmation pop-up dialog is displayed.