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Create a New Issue from the Address Book

You can create an Issue directly from the Address Book, with the contact’s information pre-filled, in addition to creating one from the BMC FootPrints Service Core Toolbar.

To create a new Issue from the Address Book:

1. Use the A-Z hypertext letters at the top of the Address Book screen to search for the contact’s Last Name or other first field.  You can also use the Quick or Advanced Search options to search on other fields.
2. Once you have found the contact, click the hypertext link for that contact display the details.
3. Click New Issue on the BMC FootPrints Service Core toolbar. 
4. The New Issue page is displayed in the main BMC FootPrints Service Core window and the contact’s information is pre-filled in the Contact Information.  The Address Book window remains active, but in the background.
5. Fill out the rest of the Issue as described in Create Test Issue and click Save.  The new Issue is registered and given a number.